We want you to be happy with your purchase and we apologize if you are not. For whatever reason that you are not satisfied, we would be most happy to provide exchanges and returns for all items purchased from us. All items must be unworn, unused, unwashed and in its original condition. All items must have been purchased from Rubyband.com
VALIDITY FOR EXCHANGES & RETURNS
All exchanges and returns would need to be raised within 28 days of the invoice date. All requests for returns would need to be strictly made online at Rubyband.com for both local and overseas deliveries.
- You will need to include your original invoice together with the item(s) in its original condition and packaging.
- Mail us your parcel via a traceable mode of postage.
- Generally, the processing period is 5 working days upon receipt of your parcel.
- No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
- Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wear and tear of a product.
- All returns and exchanges made via our online portal at www.rubyband.com would need to be shipped to:
7 Hunters Leap